CLIENT CARE CLUB

Tech Guide's proactive approach to Smart Home Management.

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CLIENT CARE CLUB

Tech Guide's proactive approach to Smart Home Management.

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PROTECT YOUR

INVESTMENT

PROTECT YOUR

INVESTMENT

Keeping you Covered

We love our technology! It is truly amazing what we can do with it and how much it effects our daily lives, but when something locks up, malfunctions, or simply breaks it can be very frustrating. This is why we have created the Client Care Club.

Technology is complicated and doesn’t always act as intended. It often times requires software updates that may add new features and fix bugs…or sometimes introduce ones. Then there are the occasional lockups which require power cycling or rebooting to fix. Nothing is truly wrong just some software/hardware process froze and corrects itself when powered off and then on again.

These are some of the instances that we manage for you and in most cases prevent or fix before you even knew it was a problem. The C3 was designed to minimize technology frustrations and to give you priority response when you need it most.

PREVENTIVE MAINTENANCE

SOLUTIONS

PREVENTIVE MAINTENANCE

SOLUTIONS

The Proactive Approach

Most Companies wait to hear from you about a problem, well our approach is to let the technology tell us when there is a problem and then to try and fix it remotely before you are aware of it. This is our proactive approach to Tech Support. Our system designs include advanced network configurations that allow for monitoring and reporting of network devices and gives us the ability to remotely power cycle “frozen” equipment, update firmware and software, or to initiate programming changes to your Home Automation System per your request.

Technology will continue to be confusing and complicated and when you are combining various systems into one global automation system any number of different things can occur causing a temporary lapse of service. These systems require periodic maintenance much like an automobile to keep them running in great condition and over a long period of time.

With the C3 we have the tools and the team to keep you covered with all your growing technology needs. Through remote diagnostics, system checkups, and priority response times we will keep you connected.

PRIORITY SERVICE AND

SUPPORT

PRIORITY SERVICE AND

SUPPORT

Insurance for your investment

Having and using all this technology is an investment in time, energy and money. That’s why having an insurance policy on it’s overall health is a good thing. Being a C3 member means you get priority response times, priority scheduling, discounted rates and more.

You will have access to our Member’s Only library of Tutorial and Instructional Videos that can be watched right from your phone. We show you how to operate each system in your home and give you expert advice on how to quickly and easily resolve simple issues. We take you step by step through operating the features of your Home Automation, Security and Surveillance Apps, and the best part is you can watch them as many times as needed and whenever you like.

Our club was designed with our clients in mind. We are always trying to bring value to our projects, whether it’s with the products we choose, the efficiency of our processes, or with how we will always do what’s necessary to make sure things are right. Now we are doing it with a plan that can minimize the headaches of technology interaction and ownership…C3 become a member today.

TOTAL COVERAGE FOR

YOUR SYSTEM

TOTAL COVERAGE FOR

YOUR SYSTEM

Frequently Asked Questions

Why should I join the Client Care Club?

The average system may have 1 or 2 lockups per year depending on the size and complexity, but some may experience more. This can range from a cable box malfunctioning, to a software update on an App that introduces a bug, to possibly a system device failure like an amplifier or television. In some cases the fixes are easy and straightforward, in others it would require a professional technician to assess and fix the problem. Joining the Club assures you get the service you want, when you need it most.

Which plan is right for me?

Our plans are structured to give great support at all levels but you should review each plan to determine which one fits your needs and accommodates the complexity of your system best. Things to consider include preventive maintenance levels and support response times.

What is your response time?

Response times are prioritized according to which plan you choose. Client’s not in a plan can expect response time of up to 2 business days via e-mail or phone with onsite visit typically 5-7 business days. Preferred Plus Members get 2 hour response times and onsite visits within 1 business day.

Will I still get support if I'm not on a plan?

Of course! At Tech Guide, we are here to take care of all of our clients. Non-club members will be charged our standard rates and are subject to our standard response times. Being a member of the Client Care Club only means that you get faster service, discounted rates, and access to many other Member Only Benefits.